Frequently asked questions

Helpful answers at a glance

Printing Services

Do you handle fulfilment, mailing and distribution?

Yes - Fulfilment is an everyday activity here at B&B Press, from a single letter in an envelope to a box containing multiple items, from a few 100 to a few 1000. Mailing and Distribution can be via Royal Mail or one of our chosen courier partners, such as DPD.

Do you print on packaging/cardboard boxes?
Yes - We can produce printed bespoke packaging up to 500micron in house, if your requirement is for corrugated or paper over board we work closely with several trusted suppliers to create these bespoke solutions for you. We advise you to speak to our team if you have further questions.
Do you produce Z-cards?
Yes - Z-cards are a brilliant format for sharing your information in a handy pocket-sized card - Think London Underground map, sizes range from A7 to A5. Here is an example - Case Study  
Do you print wedding stationery?
No, this is best left to specialist printers who hold elaborate background substrate for this very purpose.
Do you print business cards?
Yes - We print high-quality bespoke business cards for many of our large corporate clients, however, if your requirement is for one pack on a one-off basis business cards and the price is important you will find more appropriate options online.
Do you print posters?
Yes - We print high-quality posters up to A0 (1189 x 841 mm) size for many of our large corporate clients, however, if your requirement is for one or two posters on a one-off basis and price is important you will find more suitable options online.
What materials do you print on?
We print on paper and board up to 600 microns in house, we can supply print on mugs, fabric, stickers, and other substrates through our Print Management Service for bigger projects. Please speak to our team if you’d like to know more.
Can you supply paper samples or dummies?
Yes - please contact the team with your requirements.
Do you offer a plain label service?
Yes - We print for many print management companies and deliver on their behalf in a plain wrapper, please let us know if you require this service when you place your order.
Will I see proof before you print my project?

Yes - unlike some ‘online’ print companies we will pre-flight check your artwork file and prepare a CMYK print-ready file to send you for your approval before we start the printing process.

For colour, critical projects contract colour correct proofs can be supplied for a small additional cost.

Can I change something after I’ve had my proof?
Yes - amendments can be made any time before a final proof is signed off, just speak to your account manager and we can make sure you are happy before we send to print.

Pricing & Payment

Do your prices include delivery?
The price we quote will always include delivery of your print to 1 UK address. (Isle of Man, Jersey and the Highlands of Scotland may attract a small premium)
Does my price include VAT?
No - normally we would quote you a price excluding VAT. Many of our products are zero-rated for VAT meaning there is nothing extra to pay than the price on the quote. As a rule of thumb if you can write on the product it will attract additional VAT, but if it’s read-only it’s likely to be zero-rated. If you are unsure please check with our team.
When will I have to pay for my print, can I have an account?

Our regular terms are 30 days end of month for customers who hold an account with us. New customers will be asked for payment by credit card or bank transfer at the time of placing their order until trading terms can be established.

Turnaround & Delivery

How long will my order take?
Our normal lead times are 5-7 days from receipt of your order. Our Digital Print Service can be quicker 2-3 days, conversely, if your project involves a specialist finish (foil, PUR bound for example) then you can expect 7-10 days. As part of our service, we do our best to work with your timeframe in mind.

Customer Experience

Can I speak to a human?

Yes - Our friendly customer support team are here between 8:30 am and 5:30 pm.

Supplying Artwork and Data

What format should I supply my artwork and how should it be set up?

We would suggest sending us a high-resolution print-ready PDF, with ticks and bleeds. If you need help with this check out our Artwork Guidance page.

If you can’t supply a print-ready PDF the preferred option is an Indesign file. PowerPoint, Word etc are not recommended for high-quality publications.

Should I use RGB or CMYK?
When you prepare artwork for printing, always use CMYK. This means you’ll get the best results. We always send you a proof to make sure you are happy with colour conversions before we print.
How do I send my artwork files to B&B Press - The file is too large to email?

Simple, you can upload our files here. https://bbpress.wetransfer.com/

They will arrive in our artwork folder and we will be happy to start work on your order once we receive them. If it is data you are sending for a mailout please send clientdata@bbpress.co.uk

Will I see proof before you print my project?

Yes - unlike some ‘online’ print companies we will pre-flight check your artwork file and prepare a CMYK print-ready file to send you for your approval before we start the printing process. 

For colour, critical projects contract colour correct proofs can be supplied for a small additional cost.

Can I change something after I’ve had my proof?

Yes - amendments can be made any time before a final proof is signed off, just speak to your account manager and we can make sure you are happy before we send to print.

How should I supply data?

In order to be compliant  with GDPR regulations we have a dedicated client data server, data should be sent to clientdata@bbpress.co.uk separately to any artwork files which should be sent to artwork@bbpress.co.uk

What is your data retention policy?

Here it is - Link to page

Carbon Balanced Print

How do I add the Carbon Balanced Print logo to my job?
You can do this two ways, you can supply your artwork leaving space for us to add the logo before we print or we can supply you with a set of guidelines and a unique logo for your graphic designer to use when creating the artwork. We do have a few versions of our logo so you can choose one that complements your design.
How can I work out how much carbon is balanced per job?

We can work this out for you, it’s a combination of what we’ve balanced from the printing production process and the amount of Carbon Balanced paper used in your job. We can even issue you with a certificate to show the total amount of carbon you’ve balanced and the rainforest you’ve protected by printing with B&B Press.

Do I have to use the Carbon Balanced Logo on my job?

We recommend you do but, but we understand you may not want to include the logo on your job for whatever reason, that is completely fine. The job will still be a Carbon Balanced Print job and you’ll still be supporting World Land Trust but no one else will know.

What is the difference between Carbon Balanced and Carbon Neutral?

Carbon Neutral is a registered trademark of Natural Capital Partners. Carbon Balanced Paper and Print is a registered trademark of World Land Trust.

Why Use
B&B Press?

 

Working with a company whose focus is sustainability and the environment is important, we all have a duty to protect and promote our natural world.

At B&B Press, we promote the sustainability of print, we are committed to ensuring Print remains an effective and powerful means of marketing and communication.

Find out more